Who we are

Infoassist is an anonymous Contact Center service provider and is committed to high quality and customer service and sales. It specializes and serves all econimic sectors (telecommunications, IT, B2B and B2C sales, energy, focus, services, etc.). The maintenance of efficient and quality services is ensured by the high level of management of customer relationships and the constant support of our people.

Our values
  • High value of our offered services
  • Guide through example
  • Team spirit
  • Commitment to cooperation
  • Continuous effort for better results
  • Win – win for all the parties involved
Our goals

Developing and delivering personalized telephone services that add value to our customers’ business and help them serve their own customers in the best possible way.

The Path of Our Success
  • Human resources with experience, high know-how, teamwork and participation
  • Deep knowledge of service delivery, customer needs and requirements
  • Continuous improvement and investment in human resources issues
  • Strong collaborative management supported by experienced executives, logistics and proven processes
  • Commitment to our goals and our customers’ goals
  • Commitment to the effective design of each project and its implementation according to a specific timetable
2014 Infoassist Award with the Customer Care Training Award as part of the National Customer Service Awards for 2014
2014 Transfer of the company’s offices to the center of Athens, in a new ultramodern building
2013 PCI DSS Certification by USD AG for secure credit card transactions via Infoassist Infrastructure, partnerships with companies in the automotive industry
2012 New collaborations with Greek and multinational companies in the field of household appliances (black & white)
2011 Collaboration with a company in the field of energy
2010 Implementing Voxco Predictive Dialer and linking it to CRM, working with a multinational company in the focus area
2009 Undertaking a multinational IT company for technical support to its customers in Croatia, Serbia and Slovenia, working with a Cypriot telephony company
2008 Collaborations with a multinational mobile operator, a multinational retailer of household appliances (black & white), a Greek financial institution, a Disaster Recovery Plan
2007 Certification Center for Professionals in Customer Service, collaborations with Greek telephony and internet companies
2006 New partnerships with multinational IT and telecommunications companies
2005 Second ISO Certification, participation in Hellenic Customer Service Institute (Hellenic Customer Service Institute) and Hellenic Association of Telephone Services, cooperation with Hellas On Line
2004 Transfer to new facilities of capacity of 250 or more fully furnished
2002 First ISO certification
2001 Establishing Infoassist as a Societe Anonyme, continuing to work with a world leader in IT
Infoassist has extensive experience in project management having been active in Call Centers for more than 10 years and undertaken the implementation of majors and demanding projects by Greek and multinational companies operating in Greece. Our range of services and service languages vary.
Greek and English are main languages, but in the last few years we have been working with Balkan countries’ projects with high demands as well.

Our executives have the necessary experience to design and implement high-quality projects that respond perfectly to the needs of the market and its customers.

Our commitment to quality
  • Internal Audit Management System
  • ISO Certified Quality Management System
  • PCI Compliance Certification
  • Continuous staff training, regular assessment & career planning
  • Specific & Clear Levels of Corporate Governance
  • Implementation of Project Management Procedures
  • Uninterrupted measurement and implementation of corrective actions in each project
  • Qualitative & Quantitative references to each project, regardless of size or complexity
  • Member of the Hellenic Customer Service Institute (EEP)
  • Founding Member of the Greek Telephony Service Association
At Infoassist we have all the necessary technological and telecommunication infrastructure to be able to:
1. Implement and meet every requirement of a project, no matter how complicated it may be.
2. Keep our service and our services even in unpredictable circumstances
Our technological and telecommunication infrastructures are presented in detail to our customers at the stage of their briefing on the company as well as the delivery of our service offer.
At Infoassist we take care of our customers’ data security, software, hardware and internal processes to ensure that information is kept confidential.
Our equipment has the specifications to cover all criteria defined by the Data Protection Authority and the Greek legislation:

  • PCI – DSS compliance certificate
  • Firewall – Antivirus system for data protection
  • Controlled electronic access to data for customer information reporting
  • Controlled physical access to data storage

Competitive Advantages
  • High level of productivity characterized by quality, speed and competitive cost.
  • Use of control and measurement procedures at each step of project implementation.
  • Unique and parametric approach to each project.
  • Commitment to cooperation.
  • Emphasis in human resources.