INBOUND CALL SERVICES Inbound communication services for end users and business customers (B2B), with immediate response and resolution, logging of the case in CRM accompanied by competitive Service Level Agreements (SLAs), in a 24×7 basis.
  • Customer Care
  • Complaint Management
  • Technical Support
  • Order Taking
  • Appointment setting
  • Phone reception
  • Telesales
  • Telephone Contests
  • Call Overflow handling
Qualitative representation and needs’ coverage of current and potential clientele, based on the agreed Service Level. Information provision in a 24×7 basis. Option to use Infoassist’s CRM.
Processes of complaints’ accurate structuring and logging, followed by a corrective actions plan, “keep customer informed” approach and effective resolution.
Support of a wide spectrum including consumer – commercial products and technological solutions, by leveling the services, from simple issue logging, up to issue resolution with remote connection capabilities, based on the agreed Service Level. Option for 24×7 services, for both 1st and 2nd level of technical support.
Orders’ welcoming and taking services, with guaranteed product support and geo-location for the delivery, covering food industry, trading products and services.
Delimited structures of actions, supported by information and instructions’ provision for the final submit of desired appointment requests, based on the end user’s need.
End to End phone reception services for all the enterprise and individual business industries, with real time feedback and with option for clientele follow up. Capability for 24×7 services and usage of Infoassist’s CRM.
Management of active and potential clientele with leading to the purchase of the service or product, based on the excellent knowledge of the objective and the most effective sales methods. Capability for 24×7 services and usage of Infoassist’s CRM.
Welcoming of calls coming from contests, with success codes verification, logging of the required data and immediate feedback on the process status, to the end user.
Immediate support of the unpredicted and separable (overflow) call volumes of client’s contact center that are beyond their daily capacity, in order to ensure the quality of customer services or to expand the support hours. Call overflow handling can be offered for projects relaters to Customer care, Order taking, Technical Support, etc.
ΥΠΗΡΕΣΙΕΣ ΕΞΕΡΧΟΜΕΝΩΝ ΚΛΗΣΕΩΝ Contact Center is an additional marketing tool that adds value to the overall business marketing strategy.
  • Welcome calls to a new clientele
  • Marketing campaigns
  • Database update
  • Lead generation
  • Appointment Setting
  • Sales of products & services
  • Follow up of direct mailing
  • After sales calls
  • Loyalty Programs
  • Market Research
  • Commercial Surveys
  • Retention Services
  • Event logistics Support
Clients’ actions aimed at communicating the “customer-centric” profile of the represented company. At the same time confirming or collecting information and data for the new customer. Simultaneously additional information is given to the client, questions are solved and his welcome to the organization is completed.
Communications on existing or potential clientele of a particular profile, in order to support sales, brand name enhancement or launch a new product, service or offer.
Enrich or refresh a Client database for future action and target group categorization. Recording of email addresses and other information (eg company executives, etc.).
Management of an existing or potential clientele, penetration and recording of needs and interest, with the ultimate goal of declaring a desire for a defined meeting or other communication to obtain the product or representation service.
We offer new clientele development services or reminder services for engagement in the provided products/services, based on our perfect knowledge of products and effective Sales methods.
Structured action plans, supported by Sales teams and by specialized communication scripts, aiming to a complete cycle of succeeding sales of products & services.
Reminder of verification of the acknowledgement of previous campaigns, is made through a communication service that aims to enhance the expected results and track the clientele trends.
A bunch of Clientele’s supportive actions, measuring the satisfaction and tracking further needs, which might have come off, aiming to enhance the brand name, the sales, the current network and the “Customer-Oriented” profile of the represented company.
Clientele’s Informational and Integration actions, for reward payback programs.
Structured communication for the track of the needs and the profile of the customers, based on the market interest of the represented companies.
Intrusion in selected target groups, logging and categorization of the surveys with real time feedback. Capability of specialized surveys, e.g. IT equipment, etc.
Communication that targets to retain the Clientele, by tracking the existing issues and problems and resolving them in the best way, in order to maintain the customers under the Clientele of the represented companies.
Communication of interest to participants/invited contacts of various events, along with repetitive calls and follow up.
Consulting & tr Providing consulting services to improve the performance of a call center operating within a business already. We provide a plan of actions and progress monitoring, as well as proposals concerning changes in internal structure and organization. Providing specialized training services to call center employees working within a business, in order to improve their skills and productivity.

Customer Satisfaction Survey…
  • 80% of customers rated the quality of the service as Very Good or/and Excellent
  • 80.77% of customers rated the outcome of the collaboration with Infoassist with grades 4 and 5 (1 is the lowest, 5 the highest)
  • 82% rated Infoassist with grade 4 and 5 (1 lowest, 5 highest) in terms of project management effectiveness
The survey was conducted in 2012, for 13 co-operating companies and 25 executives.